Support
Get help with the Coach Plan, Expression Studio, read-aloud, the AI Coach, Journey, or local learning data.
Email evan@cleantengflight.com. Please include your iPhone model, iOS version, TENGlish Coach version, and a short description. Do not include passwords or sensitive personal information.
Quick fixes
The Coach Plan does not refresh
Check your connection, return to the Coach tab, and pull down to refresh. TENGlish Coach also checks for approved content when the app returns to the foreground.
Read-aloud does not start
Confirm that media volume is audible, choose US or UK in Expression Studio or the full context, and try the play control again. Voice availability is provided by iOS and can vary by device and installed system voices.
The AI Coach is unavailable
The AI Coach requires an internet connection, a genuine supported app installation, and the Global AI service. The Coach Plan, Expression Studio, reviewed context, dual-voice listening, checks, and Journey remain available independently of an AI request.
The keyboard covers the prompt
Tap the keyboard-dismiss button above the input area or drag the conversation down. Your draft remains in the prompt field.
Remove learning data
Use the data controls in Coach settings. Deleting the app also removes its local learning data from the device.
Before contacting support
- Confirm you are using the latest TENGlish Coach version available to you.
- Retry once on a stable Wi-Fi or cellular connection.
- Describe the page and action that produced the issue.
- If useful, attach a screenshot after removing private information.
Privacy, AI, and terms
Read the TENGlish Coach Privacy Policy, AI feature disclosure, and Terms of Use.